Scheduling
- How do I book a cleaning?
Book online using the “Get a Free Quote” or “Book Now” link on our site, or call us during business hours. Choose your service, select a date and time, and confirm with payment or a deposit.
- How far in advance should I book?
For routine cleanings, book 1–2 weeks ahead to secure preferred times. For deep cleans, move‑outs, or Airbnb turnovers, book 2–4 weeks in advance—weekend slots fill fastest.
- Can I schedule recurring cleanings?
Yes. We offer weekly, biweekly, and monthly recurring plans with priority scheduling and discounted rates for regular clients.
- What if I need to reschedule or cancel?
Reschedule or cancel online or by phone at least 48 hours before your appointment to avoid a fee. For last‑minute changes, contact us and we’ll do our best to accommodate based on availability.
- Do you offer same‑day or emergency cleanings?
Same‑day service is available when our team has capacity; call us for immediate assistance and we’ll confirm availability and any expedited fees.
Supplies and Access
- Do I need to supply cleaning products and equipment?
No. Our teams arrive with professional-grade vacuums, microfiber cloths, mops, and industry‑approved cleaning solutions unless you request otherwise.
- Can you use my preferred or eco‑friendly products?
Yes. If you prefer green, fragrance‑free, or brand‑specific products, leave them labeled and we will use them. Please note: substitutions may affect pricing if we must purchase specialty items.
- Do you clean inside cabinets, ovens, or refrigerators?
Interior cabinet, oven, and refrigerator cleaning are available as add‑on services. Indicate these options when booking or request a quote for custom deep clean packages.
- How do cleaners access my home?
Choose from in‑person handoff, lockbox, smart‑lock code, or leave a key with a trusted neighbor. Provide instructions at booking; we confirm access details the day before service.
- What should I do with pets?
Secure or crate pets if possible. If pets are loose, inform us in advance—we’re happy to accommodate but need to know about aggressive or nervous animals for staff safety.
Safety, Security, and Insurance
- Are your cleaners background‑checked and insured?
Yes. All team members are background‑checked, professionally trained, and covered by liability insurance for your peace of mind.
- What COVID‑19 or health safety measures do you follow?
We follow current local health guidelines, wear masks on request, and disinfect high‑touch surfaces. If anyone in your household is ill, please reschedule to protect our team.
- What happens if something is damaged or broken?
Report damage within 24 hours and we will investigate promptly. Our liability insurance covers accidental damage; we aim to resolve every incident fairly and quickly.
- Do your cleaners bring personal protective equipment?
Yes. Our teams carry gloves and other PPE as needed and use safe dilution, ventilation, and handling practices for chemicals.
- How do you protect client privacy and keys?
Keys and access codes are logged securely, used only for scheduled services, and deleted from our system on request. We never share client information.
Pricing, Estimates, and Guarantees
- How are prices calculated?
Pricing is based on service type, home size, condition, and any add‑ons (oven, fridge, inside cabinets). We offer flat‑rate packages for common services and custom quotes for unique requests.
- Do you offer a satisfaction guarantee?
Yes. If you’re not satisfied, contact us within 24 hours and we’ll return to make it right at no extra charge when applicable.
- Are there extra fees for stairs, heavy soiling, or pets?
Additional fees may apply for multi‑flight homes, hoarding or extreme soil, and heavy pet hair. We disclose any surcharges in the estimate.
Airbnb and Move‑In/Move‑Out Specifics
- Can you work with tight Airbnb turnover windows?
Yes. We specialize in Airbnb turnovers and coordinate fast, reliable cleanings to meet check‑in times. Provide clear check‑out times and access instructions when booking.
- Do you provide linens and restocking for rentals?
We can launder and replace linens and restock basic supplies for an additional fee. Add these services when booking or request a custom management plan.
- What documentation do you provide for move‑out cleans?
We supply a detailed checklist and before/after photos on request to help with deposit disputes and landlord requirements.
